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BARNABAS Comprehensive Refund and Return Policy
Satisfaction Guaranteed: Our Promise to You
At BARNABAS, your satisfaction is our utmost priority. We are committed to offering skincare products that meet the highest quality standards. If you are not completely satisfied with your purchase, we offer a flexible and customer-friendly refund and exchange process.
Eligibility Criteria for Returns and Refunds
Time Frame:
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You may initiate a return or refund within 35 days from the original purchase date. Returns initiated after this period will not be accepted.
Proof of Purchase:
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All returns must be accompanied by a valid proof of purchase, such as an order confirmation email, or invoice.
Exceptions:
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Final sale items and discontinued products are not eligible for returns or refunds.
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Gift cards, promotional items, and complimentary gifts are non-refundable and cannot be returned.
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Bulk orders, defined as orders containing 10 or more units of a single item, are not eligible for returns unless defective.
Process to Request a Refund or Exchange
Step-by-Step Guide:
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Contact our Customer Service team by emailing info@barnabashb,com
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Provide your order number, the specific items you wish to return, and the reason for your request.
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Our Customer Service team will evaluate your request and, if approved, issue a prepaid return shipping label via email.
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Package your return items securely. Ensure that all original components, accessories, and documentation are included.
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Attach the prepaid shipping label to your package and send it back to us by following the shipping instructions provided.
Processing Time and Refunds
Return Inspection and Approval:
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Once your returned item has been received, please allow 10-15 business days for it to be inspected and for your return to be processed.
Refund Issuance:
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After approval, the refund will be credited back to your original payment method within 7-14 business days. You will receive a confirmation email once your refund has been issued.
Exchanges:
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For exchanges, the replacement item will be shipped to you within 7-10 business days following the approval of your returned item.
Free Returns: We've Got You Covered
We offer free return shipping for all eligible returns originating within State of California. The prepaid return shipping label will be provided to you upon approval of your return request.
Amendments to Policy
We reserve the right to amend or update this refund and return policy at any time, without prior notice. Changes will be effective immediately upon posting on our website.
Need Help? Contact Us
If you have questions, require clarification, or experience issues, please don't hesitate to reach out to our dedicated Customer Service team:
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Email: info@barnabashb,com
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Phone: (626)-620-0127